Load Balancing Issue (Doc ID 2249019.1)

Last updated on APRIL 05, 2017

Applies to:

Siebel CRM - Version 8.2.2.4.17 [IP2013] and later
Information in this document applies to any platform.

Symptoms



ACTUAL BEHAVIOR
---------------
accessing the customer url brings up "This site can't be reached" ERR_CONNECTION_REFUSED

EXPECTED BEHAVIOR
-----------------------
accessing the Siebel customer website should bring up the login page

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. access the customer url in the client browser

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the Siebel website.

Cause

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