SBL-CHT-00111 Error When Navigating to a Chart View in Siebel Application with NetCharts Server (VisualMining's charts) installed on Linux

(Doc ID 2249473.1)

Last updated on MARCH 29, 2017

Applies to:

Siebel CRM - Version [IP2014] and later
Generic Linux


On : [IP2014] version, Installation

When attempting to navigate to a view with charts in siebel application , the following error occurs.

An error occurred while sending a request to the chart server.(SBL-CHT-00111)

The issue can be reproduced at will with the following steps:

1. Install NetCharts Server (VisualMining's charts) on Linux platform

2. Configure Siebel Application to connect in NetCharts Server

3. Log into siebel application

4. Navigate to Service Requests > Charts: Service Requests view


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms