SBL-CHT-00111 Error When Navigating to a Chart View in Siebel Application with NetCharts Server (VisualMining's charts) installed on Linux (Doc ID 2249473.1)

Last updated on MARCH 29, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.7 [IP2014] and later
Generic Linux

Symptoms

On : 8.1.1.14.7 [IP2014] version, Installation

When attempting to navigate to a view with charts in siebel application , the following error occurs.





ERROR
-----------------------
An error occurred while sending a request to the chart server.(SBL-CHT-00111)
 


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Install NetCharts Server (VisualMining's charts) on Linux platform

2. Configure Siebel Application to connect in NetCharts Server

3. Log into siebel application

4. Navigate to Service Requests > Charts: Service Requests view




Cause

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