Using Bulk Request, Upgrade Promotion Deletes and Adds The Promotion Product
(Doc ID 2251467.1)
Last updated on NOVEMBER 04, 2020
Applies to:
Siebel eCommunications - Version 8.1.1.11.16 [IP2013] and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Upgrade Promotion using Bulk Request deletes and adds the product component.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Create a simple Product "Prod"
2) Create 2 promotion
a. Prom1 and add the "Prod" with default cardinality = 1 and action = Disconnect
b. Prom2 and add the "Prod" with default cardinality = 1 and action = Disconnect
3) Define upgrade promotion between both the promotions
4) Create an Account "Test"
5) Create a new Sales order and add the Promotion "Prom1". The order line items looks like
Prom1
Prod
6) Set a service id for the promotion line item
7) Complete the Order and asset it.
8) Create a Bulk Request with below details
Action Set
Type = Upgrade
Child Type = Service Id
Instances
Select the promotion asset
Action
Action Code = Upgrade
Base Product = Prom1
Upgrade Promotion = Prom2
9) Submit the request
Actual Result
===============
The new Order is created as below
Prom1 - Delete
Prod - Delete
Prom2 - Add
Prod=Add
Expected Result
==============
Prom1 - Delete
Prod - Update
Prom2 - Add
1) Now Change the promotion defination as below
a. Prom1 and add the "Prod" with default cardinality = 1 and action =
Modify
b.Prom2 and add the "Prod" with default cardinality = 1 and action =
Modify
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |