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Using Bulk Request, Upgrade Promotion Deletes and Adds The Promotion Product (Doc ID 2251467.1)

Last updated on NOVEMBER 04, 2020

Applies to:

Siebel eCommunications - Version 8.1.1.11.16 [IP2013] and later
Information in this document applies to any platform.

Symptoms



ACTUAL BEHAVIOR
---------------
Upgrade Promotion using Bulk Request deletes and adds the product component.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Create a simple Product "Prod"
2) Create 2 promotion
             a. Prom1 and add the "Prod" with default cardinality = 1 and action = Disconnect
             b. Prom2 and add the "Prod" with default cardinality = 1 and action = Disconnect
3) Define upgrade promotion between both the promotions
4) Create an Account "Test"
5) Create a new Sales order and add the Promotion "Prom1". The order line items looks like
Prom1
Prod
6) Set a service id for the promotion line item
7) Complete the Order and asset it.
8) Create a Bulk Request with below details
Action Set
Type = Upgrade
Child Type = Service Id

Instances
Select the promotion asset

Action
Action Code = Upgrade
Base Product = Prom1
Upgrade Promotion = Prom2

9) Submit the request

Actual Result
===============
The new Order is created as below
Prom1 - Delete
Prod - Delete
Prom2 - Add
Prod=Add

Expected Result
==============
Prom1 - Delete
Prod - Update
Prom2 - Add

1) Now Change the promotion defination as below
a. Prom1 and add the "Prod" with default cardinality = 1 and action =
Modify
b.Prom2 and add the "Prod" with default cardinality = 1 and action =
Modify



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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