Siebel Components Crash When LDAP Authentication Is Enabled On OL6

(Doc ID 2251693.1)

Last updated on APRIL 04, 2017

Applies to:

Siebel CRM - Version 8.2.2.2 SIA[23016] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.2 SIA[23016] version, System Admin

ACTUAL BEHAVIOR
---------------
Siebel Components Crash when LDAP Authentication is Enabled on OL6

Siebel 8.2.2.2
Oracle Linux 6
Gateway starts successfully regardless of authentication on VM

MW commands return Segmentation faults

[oracle@hok01vsbl23 bin]$ ./mwadm status
/u01/app/siebel/8.2.2/ses/siebsrvr/mw/bin/./mwpingreg: line 3: 8537 Segmentation fault (core dumped) mwtrue > /dev/null 2>&1
Run-time mode : professional
Core Services status: stopped
Core Data Directory : /home/oracle/.mw/hok01vsbl23
RPC Port : dynamic
[oracle@hok01vsbl23 bin]$

CALLSTACK:

(gdb) where
#0 0xf73a5bfd in MwSetTmpFilesDir() () from /u01/app/siebel/8.2.2/ses/siebsrvr/mw/lib/libkernel32.so
#1 0xf73cd6ec in mkshm_trylock () from /u01/app/siebel/8.2.2/ses/siebsrvr/mw/lib/libkernel32.so
#2 0xf73cdaa4 in mkshm () from /u01/app/siebel/8.2.2/ses/siebsrvr/mw/lib/libkernel32.so
#3 0xf73cf535 in sys_setup () from /u01/app/siebel/8.2.2/ses/siebsrvr/mw/lib/libkernel32.so
#4 0xf742f2ef in MwKernel32Init () from /u01/app/siebel/8.2.2/ses/siebsrvr/mw/lib/libkernel32.so
#5 0xf766a196 in MwCWInitLite () from /u01/app/siebel/8.2.2/ses/siebsrvr/mw/lib/libgdiuser32.so
#6 0xf7669bde in MwMainwinInitLite () from /u01/app/siebel/8.2.2/ses/siebsrvr/mw/lib/libgdiuser32.so
#7 0xf7669acc in MwMainwinInit () from /u01/app/siebel/8.2.2/ses/siebsrvr/mw/lib/libgdiuser32.so
#8 0x0804a74b in mainwin_init ()
#9 0xf742f9d3 in global_init () from /u01/app/siebel/8.2.2/ses/siebsrvr/mw/lib/libkernel32.so
#10 0xf7447083 in MwInitDLL () from /u01/app/siebel/8.2.2/ses/siebsrvr/mw/lib/libkernel32.so
#11 0xf752b2c2 in _Initializergdiuser_33_32::pre_construct() () from /u01/app/siebel/8.2.2/ses/siebsrvr/mw/lib/libgdiuser32.so
#12 0xf752b0fe in _Initializergdiuser_33_32::_Initializergdiuser_33_32() () from /u01/app/siebel/8.2.2/ses/siebsrvr/mw/lib/libgdiuser32.so
#13 0xf76e28c7 in __static_initialization_and_destruction_0 () from /u01/app/siebel/8.2.2/ses/siebsrvr/mw/lib/libgdiuser32.so
#14 0xf76e28ea in global constructors keyed to _vobs_build_mw_init.CfEF8ib () from /u01/app/siebel/8.2.2/ses/siebsrvr/mw/lib/libgdiuser32.so
#15 0xf76e2955 in __do_global_ctors_aux () from /u01/app/siebel/8.2.2/ses/siebsrvr/mw/lib/libgdiuser32.so
#16 0xf7528692 in _init () from /u01/app/siebel/8.2.2/ses/siebsrvr/mw/lib/libgdiuser32.so
#17 0x4507501f in _dl_init_internal () from /lib/ld-linux.so.2
#18 0x4506688f in _dl_start_user () from /lib/ld-linux.so.2



======== Results when LDAP Auth Disabled ==========
Siebel Server can start successfully AND components start successfully when LDAP authentication is removed

MW commands can execute as expected

[oracle@hok01vsbl24 bin]$ ./mwadm status
Run-time mode : professional
Core Services status: running
Core Data Directory : /home/oracle/.mw/hok01vsbl24
RPC Port : dynamic
[oracle@hok01vsbl24 bin]$




EXPECTED BEHAVIOR
-----------------------
With LDAP enabled siebel should start and not produce core

STEPS
-----------------------
1. Enable LDAP

2.  Start services

3. Enterprise log and srvrmgr indicated components are crashing with SBL-OSD-02011

BUSINESS IMPACT
-----------------------

Unable to use LDAP along with Siebel application

Changes

 Enable LDAP with Siebel application

Cause

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