WSD error: Maximum number of open connections reached after 20 retries

(Doc ID 2251772.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel Email Marketing Server - Version 15.11 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.11 [IP2015] version, Email Marketing Server version 632 with java build 1.6.0_45,

Using Oracle Driver does not work. This have been verified by running the URL:

db.WEBSURVEY.url = jdbc:oracle:thin:@//<DB Hostname>:1521/<Service Name>

http://<WSDHostname>:8080/websurveys/servlet/ActionMultiplexer?Action_ID=WEB_SURVEYS_HEARTBEAT


ERROR
-----------------------

returns com.medpool.communicator.surveycreator.services.AnswerServiceException: Maximum number of open connections reached after 20 retries


The issue can be reproduced at will with the following steps:
1. Install and configure WSD
2. Run the communicator test URL

Cause

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