'Show Details' Feature Not Working In The Find 'Search Results' For Consecutive Searches. (Doc ID 2251926.1)

Last updated on MAY 22, 2017

Applies to:

Siebel CRM - Version 16.5 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.5 [IP2016] version, Client Functionality

The 'Show Details' arrow in the Find Search Results Applet is unresponsive for consecutive searches. This issue is seen both when the Search Results is either closed or kept open.

Reproduction steps:
The issue can be reproduced at will with the following steps:
1. Search for any contact using Find > Contacts
2. In the Search Result section. click 'Show Details' icon
3. Now either close the Search Results or leave it open and open Find > Contacts to search for a different Contact.
4. Observe in the 'Search Results' section the results displayed with 'Show Details' downward arrow but not showing the details
5. Even when user clicks Hide Details or show Details arrow, the details are not displaying

Cause

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