Script On Applets PreCanInvokeMethod Event Overrides Responsibility/View Read Only Flag. (Doc ID 2252044.1)

Last updated on APRIL 05, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.18 [IP2014] and later
Information in this document applies to any platform.

Symptoms

STATEMENT OF ISSUE/ACTUAL BEHAVIOR:
=============================
Applets that have script on the PreCanInvokeMethod event or an User Property (CanInvokeMethod : DeleteRecord) defined, the NEW and DELETE buttons are active and do allow a record to be inserted or deleted.

REPLICATION STEPS:
==================
The issue can be reproduced at will with the following steps:
1. Implemented requirement: to selectively enable or disable the NEW and DELETE buttons depending of which view the applet was seen from.
2. Logged in
3. Navigate to the Cases Screen
4. Selected the "Incidents" Screen Sub Tab
5. Clicked in a field to prove its read only (it was)
6. Pressed the NEW button.
7. Followed by the DELETE button.
8. Then logged out.

EXPECTED BEHAVIOR:
====================
The New and Delete buttons should be read only and do not allow a record to be inserted or deleted.

BUSINESS IMPACT:
================
The issue has the following business impact:
This is one of the last defects they have raised and is blocking the decision to set a date to go live.

Cause

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