SBL: Email Is Sent Without the Pasted Text in the "Paste" Window.

(Doc ID 2252054.1)

Last updated on APRIL 09, 2017

Applies to:

Siebel CRM - Version 15.17 [IP2015] and later
Information in this document applies to any platform.


The email is sent without the pasted text in the "Paste" window.


  1. Navigate to Service Requests view
  2. Click F9
  3. In the Send Email Applet complete the "From", "To" and "Subject"
  4. Right click in the first row of the email body and "paste" option will be available
  5. Press the "Paste"
  6. The "Paste" window appears
  7. Insert the copied text using Ctrl+V and hit OK
  8. In the Send Email applet press "Send"


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