Hyperlinks Are Not Working In 1 Of 15 Cases (Doc ID 2252334.1)

Last updated on APRIL 06, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.14.18 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.18 [IP2014] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Drilldowns are not working in after upgrade.

EXPECTED BEHAVIOR
-----------------------
Drilldowns should work properly like earlier version.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Application
2. Navigate to Contacts - Contact List View - Contact List Applet
3. Drilldown on the Last Name is not displayed as hyperlink
4. Logout and Login again - its now displayed as drilldown.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot drill down the data which require re login and further taking more time and affects the business.

Cause

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