Last updated on JULY 11, 2017
Applies to:Siebel Public Sector Call Center - Version 16.7 [IP2016] and later
Information in this document applies to any platform.
On : 16.7 [IP2016] version, Security / Authentication
Server Busy Error Message - Thin Client
Siebel is upgraded from 18.104.22.168 to IP2016 under the Oracle Expert Service guidance (WIN 2012 OS/IIS Webserver/DB2 in ZoS Database. After Siebel 16 environment is up with DB authentication, integrated Siebel public call center with Webseal SSO using custom security adapter. After re-start of servers, getting Server busy error message.
CryptEngineLayerLog Warning 2 0000000458e11100:0 2017-04-03 10:35:02 Unable to load cryptography library for AES.
GenericLog GenericError 1 0000000458e11100:0 2017-04-03 10:35:02 (secmgr.cpp (1586) err=4587621 sys=0) SBL-SEC-00101: An error occurred loading the Siebel authentication subsystem configuration parameters from the configuration store. Please contact your system administrator to check parameter CustSecAdpt::Trust Token.
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