ALERT MESSAGE KEEPS THE MODAL BACKGROUND AND THE UI IS LOCKED (Doc ID 2252475.1)

Last updated on APRIL 06, 2017

Applies to:

Siebel CRM - Version 15.14 [IP2015] and later
Information in this document applies to any platform.

Symptoms

STATEMENT OF ISSUE/ACTUAL BEHAVIOR:
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If the user clicks on an 'input' field of another Applet however instead of an empty area, the popup is dismissed, yet the transparent backdrop overlay behind it remains, preventing interaction with Siebel's controls.

REPLICATION STEPS:
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The issue can be reproduced at will with the following steps:

1. Go on an Applet that has certain *required* fields empty.
2. Click on an 'input' field of another Applet.
3. The popup is dismissed.

EXPECTED BEHAVIOR:
====================
When the user clicked outside the focused Applet with empty fields, an error message would be displayed.
After 'OK' was clicked, the focus would be returned to the previous Applet with the empty fields.

Cause

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