ALERT MESSAGE KEEPS THE MODAL BACKGROUND AND THE UI IS LOCKED

(Doc ID 2252475.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel CRM - Version 15.0 [IP2015] to 16.15 [IP2016] [Release V15 to V16]
Information in this document applies to any platform.

Symptoms

BEHAVIOR
-------------------
If the user clicks on an 'input' field of another Applet however instead of an empty area, the popup is dismissed, yet the transparent backdrop overlay behind it remains, preventing interaction with Siebel's controls.

STEPS to replicate
------------------------
1. Go on an Applet that has certain *required* fields empty.
2. Click on an 'input' field of another Applet.
3. The popup is dismissed.

When the user clicks outside the focused Applet with empty fields, an error message should be displayed.
After 'OK' is clicked, the focus should be returned to the previous Applet with the empty fields.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms