Text Field Sorting Does Not Work Properly

(Doc ID 2252532.1)

Last updated on APRIL 06, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14 [IP2014] version, Client Functionality

ACTUAL BEHAVIOR
---------------
BC text field sorting in which there are accents does not work properly.

EXPECTED BEHAVIOR
-----------------------
BC text field shorting should be work with out any issue.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1)Login to Application
2)Go to Accounts Screen
3)Create new Accounts with Name as below
3Test
ATest
aTest
ÁTest
áTest
4)Apply Sort on 'Name' Field
5)Observe Account Name starts with Accented characters are displaying at the
end of the list.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are facing sorting functionality issue in BC fields.

Cause

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