Desktop Integration Siebel Agent (DISA) Installation Fails "One or more newer versions of the product are already installed. An upgrade is not applicable" (Doc ID 2252746.1)

Last updated on MARCH 06, 2024

Applies to:

Siebel CRM - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Symptoms

After attempt of deleting previous installation and doing a new installation of DISA, an Abort error is displayed:

"One or more newer versions of the product are already installed. An upgrade is not applicable"

The issue happened after trying to do an Upgrade and the Installer showing two installations of DISA, and hence one of the folders were deleted. Subsequent installation attempt returned the error indicated above.

Changes

Cause

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In this Document

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Desktop Integration Siebel Agent (DISA) Installation Fails "One or more newer versions of the product are already installed. An upgrade is not applicable" (Doc ID 2252746.1)

Applies to:

Symptoms

Changes

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!