Desktop Integration Siebel Agent (DISA) Installation Fails (Doc ID 2252746.1)

Last updated on MAY 09, 2017

Applies to:

Siebel CRM - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Symptoms

Customer reported a issue where they are getting two different error messages when running the DISA install.  The first was that the installer was looking for the application to update even though the client had been uninstalled.  They went through the upgrade steps and noted that DISA fails to start.

 

Cause

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