Sfscleanup Utility fails with ORA-12154 error (Doc ID 2252909.1)

Last updated on AUGUST 31, 2017

Applies to:

Siebel CRM - Version 15.11 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.11 [IP2015] version, System Admin

Below error seen when sfscleanup utility is run.


ERROR
-----------------------


Connecting to the database...
08001: [tp][ODBC Oracle driver][Oracle]Error while trying to retrieve text for error ORA-12154

Unable to connect to the database...




STEPS
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The issue can be reproduced at will with the following steps:
1. Run the cleanup command
sfscleanup /C <ent>_DSN /u sadmin /p xxxxxxxx /D siebel /F \\xxxxx\SiebelFS /X D:\scripts\sfs.log

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use cleanup utility.

Cause

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