ISS Approval Business Service Fails in Simulator with Unable to load message 0xffff (SBL-GEN-00000) (Doc ID 2254037.1)

Last updated on APRIL 12, 2017

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On :  15.18 [IP2015] version, Order Management
 
Using the Business Service Simulator, the ISS Approval Bus Service Business Service fails with the following error:

Unable to load message 0xffff  (SBL-GEN-00000).


STEPS
1. Go to Administration - Business Service > Simulator
2. Load Header.xml
   Business service=ISS Approval Bus Service
   Business Name=CreateNewApprovalTasks
3. Load Input Arguments
   Type=PropertySet
   Property Name
     Approval Item ID=1-4ND7 ==> 1-2RJJ
     Inbox Type=SR Procesos ==> Quote (or Service Request)
     Approval Level Name=Aprobacion Workflows Mundo Aserta ==> Service Request Approval (with login Name)
     ProcessName=Approval Workflow (SR Procesos)

4. Click Run

Result: The error displays: Unable to load message 0xffff.

Cause

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