Siebel Gateway Name Server Cannot Start With The Message "not started: Cannot confirm start of service process" (Doc ID 2254119.1)

Last updated on APRIL 19, 2017

Applies to:

Siebel CRM - Version 8.2.2 SIA[22320] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.2 SIA[23016] version, Installation

There was an issue with Siebel Gateway Name Server when the new Siebel Enterprise was configured. Here is the error message in the configuration log file.

FINER: 22 ==========>>>>> Executing the type logic for step : NameserverOraEnvStartup <<<<<============
Apr 6, 2017 10:37:42 AM oracle.siebel.configurator.engine.AccessSCM typeConditionCheck
INFO: =====Run Program=====
Apr 6, 2017 10:37:42 AM oracle.siebel.configurator.engine.AccessSCM typeConditionCheck
FINER: ================Phase2===============
Apr 6, 2017 10:37:42 AM oracle.siebel.configurator.engine.AccessSCM typeConditionCheck
FINER: Run Program s_command: /bin/env ' SIEBEL_UNIXUNICODE_DB=ORACLE ODBCINI=/u01/gtwy/siebel/8.2.2/ses/gtwysrvr/sys/.odbc.ini siebctl -r /u01/gtwy/siebel/8.2.2/ses/gtwysrvr -S gtwyns -s -q'
Apr 6, 2017 10:37:42 AM oracle.siebel.configurator.engine.AccessSCM typeConditionCheck
FINER:
Calling configUtil.runProgram...
s_command: /bin/env ' SIEBEL_UNIXUNICODE_DB=ORACLE ODBCINI=/u01/gtwy/siebel/8.2.2/ses/gtwysrvr/sys/.odbc.ini siebctl -r /u01/gtwy/siebel/8.2.2/ses/gtwysrvr -S gtwyns -s -q'
ConfigMode: enterprise
Ignore Error? : false
Apr 6, 2017 10:37:42 AM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER: Run Program
Apr 6, 2017 10:37:42 AM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER: configUtil runProgram Executing Command: /bin/sh -c /bin/env ' SIEBEL_UNIXUNICODE_DB=ORACLE ODBCINI=/u01/gtwy/siebel/8.2.2/ses/gtwysrvr/sys/.odbc.ini siebctl -r /u01/gtwy/siebel/8.2.2/ses/gtwysrvr -S gtwyns -s -q'
Apr 6, 2017 10:37:45 AM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER:
not started: Cannot confirm start of service process


ERROR
-----------------------
not started: Cannot confirm start of service process


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure a new enterprise in a gateway name server


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
New enterprise cannot be configured.

Cause

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