Siebel Mobile is Displaying Login Page Twice or "BACK or REFRESH button" Message after Login (Doc ID 2254451.1)

Last updated on APRIL 12, 2017

Applies to:

Siebel Mobile Applications - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.18 [IP2015] version, Mobile Specific

ACTUAL BEHAVIOR
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Siebel Mobile Disconnected is displaying login page twice.

EXPECTED BEHAVIOR
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Siebel Mobile Disconnected should display login page only once.


STEPS
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The issue can be reproduced at will with the following steps:
1. EnableOfflineMode = True on Sales Mobile Object Manager
2. Clear browser's cache
3.Navigate to Sales mobile login page
4. Enter credentials / click Login
5. When home screen is being loaded, a refresh occurs and Login page is displayed again
6.Username / password are entered again
7. After second login, a blank page appears
8. Press F5 --> Application is properly loaded
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users face login issue.

Cause

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