IP16 - Print Preview Mode not Showing Stylesheet Reference in HTML (Doc ID 2255133.1)

Last updated on APRIL 21, 2017

Applies to:

Siebel CRM - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.10 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
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In print preview mode, in HTML source, there is no stylesheet reference included in the <head> tag

EXPECTED BEHAVIOR
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There should be a stylesheet reference in the <head> tag, that allows to syle the print preview view.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to any page containing a record
2. Drilldown on any record
3. Click on Print preview from the Activity Menu
4. View source
5. Observe that the html source does not contain stylesheet reference

 

Note: the issue is not present in IP2015 but could be reproduced in IP2016(tested internally on IP2016 PS10)

 

Cause

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