Open UI-Field Values Unsetting On Selecting Value From Picklist Field (Doc ID 2255255.1)

Last updated on APRIL 14, 2017

Applies to:

Siebel CRM - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.10 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
---------------
In Query Mode, Normal Field values are unsetting while we are typing value in Picklist field.

EXPECTED BEHAVIOR
-----------------------
In Query Mode, Normal Field values should not unset while we are typing value in Picklist field.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Contact List Applet
2. do query
3. enter values in first name and last name
4. now type some characters in Mr/Ms field.
5. observe now, the values entered in first name and last name got removed automatically.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot set the values while typing value in Picklist Field

Cause

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