UAT Siebel Server 2 Oracle Dll

(Doc ID 2256386.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel CRM - Version 8.2.2.14.17 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.14.17 [IP2014] version, System Admin

When starting the clustered UAT environment,
the following error occurs.

ERROR
-----------------------
DBCLog0DBCLogError01000003bd758f02f54:002017-04-14 11:13:340Specified driver could not be loaded due to system error 126: The specified module could not be found. (Siebel Oracle90 U:/Sba82/siebsrvr, U:\Sba82\siebsrvr\bin\seor825.dll).

GenericLog0GenericError01000003bd758f02f54:002017-04-14 11:13:340(srbthrd.cpp (4023) err=2097168 sys=0) SBL-SRM-00016: Unable to initialize the Database environment -- Unable to connect to DB (data ops)

GenericLog0GenericError01000003bd758f02f54:002017-04-14 11:13:340(srbmtsrv.cpp (86) err=2097168 sys=0) SBL-SRM-00016: Unable to initialize the Database environment -- Unable to connect to DB (data ops)

SrbLayerLog0Error01000003bd758f02f54:002017-04-14 11:13:340Main Init fails

GenericLog0GenericError01000003bd758f02f54:002017-04-14 11:13:340(smimtsrv.cpp (1203) err=2097168 sys=0) SBL-SRM-00016: Unable to initialize the Database environment -- Unable to connect to DB (data ops)

SmiLayerLog0Error01000003bd758f02f54:002017-04-14 11:13:340Terminate process due to unrecoverable error: 2097168. (Main Thread)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. start the uat environment
2. review the srbroker log file

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access the uat environment.

Cause

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