Account Foreign Key References not Updated in Warranty Claim on Account Merge (Doc ID 2257024.1)

Last updated on APRIL 19, 2017

Applies to:

Siebel CRM - Version 15.6 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.6 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
--------------------
Account foreign key references are not updated in Warranty Claim on Account Merge

EXPECTED BEHAVIOR
-----------------------
S_WRNTY_CLAIM.PARTNER_ID & S_WRNTY_CLAIM.ACCOUNT_ID columns should be updated with survivor Account Id but it is not happening and previous Account Id remains in warranty claim

STEPS TO REPRODUCE
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Log into Siebel Industry Application (Automotive or Fins)
1. Navigate to Accounts > All Accounts
2. Create two Accounts (Claim Survivor and Claim Non-Survivor)
3. Check the Partner Flag for Both Accounts
4. Navigate to Warranty Claims > All Claims
5. Create a Warranty Claim named 'Claim' and associate Non-Survivor Account as 'Account' and as 'Partner' to the Claim
6. Navigate to Accounts > All Accounts
7. Edit -> Merge the two accounts so that 'Claim Survivor' is the Survivor account.
8. Navigate back to Warranty Claims and query for the above 'Claim'
9. Notice that 'Partner Name' and 'Account' fields are blank and Partner ID points to the Non-Survivor account.

Cause

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