WriteRecord Event of Attachment BC is triggered When Opened An Attachment and closing without any changes (Doc ID 2257101.1)

Last updated on APRIL 20, 2017

Applies to:

Siebel CRM - Version 15.7 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.7 [IP2015] version, Siebel VB / eScript / COM

ACTUAL BEHAVIOR
---------------
WriteRecord of Attachment BC is being triggered when Opened an attachment and goes off the record

EXPECTED BEHAVIOR
-----------------------
WriteRecord of Attachment BC should not been triggered when Opened an attachment and goes off the record

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Go to Service Request BC > Attachments. Whenever a new attachment is added and saved, WriteRecord is triggered which is working fine.
2. When clicking on the attachment, pop up comes with options to Open, Save and Cancel.
3.When clicking OPEN in the pop up, it opens the attachment, user verifies the content and they do not make any changes.
4. User closes the attachment and goes off the record. This is triggering WriteRecord event of Attachment BC even when they do not make any changes to the content.
5. Save and Cancel is working as expected.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Triggering WriteRecord event without any changes in the content is creating other issues for the customer as they have some functionalities added in writerecord event code.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms