The LoyEngineBatch Component Is Failing On Certain Records
(Doc ID 2257258.1)
Last updated on FEBRUARY 10, 2023
Applies to:
Siebel Loyalty Engine - Version 8.1.1.14 [IP2014] to 16.10 [IP2016] [Release V8 to V16]Information in this document applies to any platform.
Symptoms
On : 8.1.1.14 [IP2014] version, Loyalty
When attempting to process transactions, the following error occurs.
ERROR
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SBL-SVR-01069: This component is using unique keys and it is trying to register an existing key
SBL-SVR-09016: Failed to get task instance: task number 1516240902. The task may have exited or does not exist.
STEPS
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The issue can be reproduced at will with the following steps:
1. Create multiple transactions with the status as 'Queued'
2. Start the Loyalty batch engine
3. Errors seen in the logs
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot process records via the batch engine
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |