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The LoyEngineBatch Component Is Failing On Certain Records (Doc ID 2257258.1)

Last updated on FEBRUARY 10, 2023

Applies to:

Siebel Loyalty Engine - Version [IP2014] to 16.10 [IP2016] [Release V8 to V16]
Information in this document applies to any platform.


On : [IP2014] version, Loyalty

When attempting to process transactions, the following error occurs.

SBL-SVR-01069: This component is using unique keys and it is trying to register an existing key
SBL-SVR-09016: Failed to get task instance: task number 1516240902. The task may have exited or does not exist.

The issue can be reproduced at will with the following steps:
1. Create multiple transactions with the status as 'Queued'
2. Start the Loyalty batch engine
3. Errors seen in the logs

The issue has the following business impact:
Due to this issue, users cannot process records via the batch engine


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