SBL-IAI-00512: CIF Transaction Mgr service failed to process the record with SDH Row Id. This operation is not allowed when there are no records displayed. Please execute a query that returns at least one record or add a new record.(SBL-DAT-00215) (Doc ID 2257450.1)

Last updated on APRIL 20, 2017

Applies to:

Siebel Universal Customer Master - Version 16.4 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.4 [IP2016] version, Universal Customer Master

When attempting to Creating new customer with new address is not working or
updating existing customer with new address is also not working,
the following error occurs.

ERROR
-----------------------
SBL-IAI-00512: CIF Transaction Mgr service failed to process the record with SDH Row Id=1-JY24W. This operation is not allowed when there are no records displayed. Please execute a query that returns at least one record or add a new record.(SBL-DAT-00215)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Creating new customer with new address using Real Time web service call


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Development time lines impacted.

Cause

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