Open UI - Show Less Option Not Displayed In Correspondence Screen (Doc ID 2257646.1)

Last updated on APRIL 21, 2017

Applies to:

Siebel Life Sciences CRM - Version 15.17 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.17 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
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Users are not able to see show less option once user clicks on show more option in Correspondence List Applet

EXPECTED BEHAVIOR
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Users should able to see show less option once user clicks on show more option in Correspondence List Applet

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to epharma application
2. Go to Correspondence screen
3. Go to Correspondence List Applet
4.Click on Show more option.Applet expands and displays 20 records
5.Observe show less option is displayed or not

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot able to see show less option

Cause

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