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Workflow Policy condition disappearing created from Workspace (Doc ID 2257809.1)

Last updated on FEBRUARY 21, 2019

Applies to:

Siebel CRM - Version 16.4 [IP2016] and later
Information in this document applies to any platform.


On : 16.4 [IP2016] version, Configuration - Dev Env

Created the Workflow policy column within the workspace and added to the workflow policy object and it is delivered.
While updating the existing workflow policy from the thin client able to see the newly created workflow policy column in the conditions.
After saving the conditions it is getting disappeared from the UI.

Workflow column should not disappear from the UI

The issue can be replicated by creating a workflow policy column in workspace

Steps :
1. Install Siebel Tools
2. Launch Siebel Tools
3. Create Workspace
4. Create new workflow policy column and add to the workflow policy Object->
Workflow policy Component -> Workflow policy Component column
5. Deliver the workspace
6. Launch Thin client
7. Go to
8. Go to Administration Business Process -> workflow Policy conditions
9. Try to add the new condition for the workflow policy.
10 step off to other record and the new condition created disappears.

NOTE : Run a blank query and this will not appear, while for the existing
workflow policy columns this is not the case




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