Siebel IP2016 : Sort Icon Is Not Available By Default In Open UI List Applets (Doc ID 2257960.1)

Last updated on APRIL 21, 2017

Applies to:

Siebel CRM - Version 16.5 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On :  16.5 [IP2016] version, Upgrade

ACTUAL BEHAVIOR  
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Sort Icon is not displayed for 'Sort Specification' on business components.

For instance, in some BC there is a 'Sort Specification' defined, such as the 'Action' BC, which relates to the Activity Screen. On this BC, there is the following sort specification:

Planned (DESCENDING)

On navigating to the Activity List View, we see that the records are sorted because of the sort specification. However, there is no sort icon to indicate that the records are sorted. If the user clicks on a column to manually sort the records, then the Sort Icon is displayed.

This is occurring only in Open UI. In High Interactivity, it displays the sort icon for 'Sort Specification'.

EXPECTED BEHAVIOR
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It is expected that the Sort Icon is displayed for BC Sort Specifications as well.

STEPS
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1. Check in Siebel Tools and verify the sort spec for the 'Action' (or any) BC.
2. Navigate to the Activity List View (or related view)
3. Notice that the records are sorted as expected, but sort icon is not displayed.

BUSINESS IMPACT
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Users are unaware that the records are sorted.

Cause

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