Compute Previous Values Step Is Adding Duplicate Attributes At The XA Level On Order Submit (Doc ID 2258437.1)

Last updated on APRIL 24, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.12 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.12 [IP2014] version, Order Management

ACTUAL BEHAVIOR
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Compute Previous Values step is adding duplicate Attributes at the XA level on Order Submit


EXPECTED BEHAVIOR
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Order Submit , "Compute Previous Values" Step on "SISOMBillingSubmitOrderWebService" WF should not be adding duplicate attributes for one of the product Instance .


STEPS
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1) the order is a modify order , where users are modifying 2 assets as well adding a new asset to the quote/order. this is a valid use case.
2) On order submit the order is being successfully submitted .
3) the downstream application is not able to parse the order XML as they are receiving duplicates of same attribute.
4) on further analysis on Order XML we have identified , there are duplicates of same attribute.
5) Database doesn't have the duplicates,
6) its on the "Compute Previous values" step doing this , as the only difference on the duplicated attributes are one set is having previous value and another set is not.


Cause

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