Siebel CTI Reset Communication Count Automatically during the Siebel CTI Agent Login. (Doc ID 2258612.1)

Last updated on APRIL 24, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.5 [IP2014] and later
Information in this document applies to any platform.
We have upgraded to IP 2016 PS 6 (chrome browser).
In CTI tool bar we can see one new button to Reset communication session count, instead of resetting going through Tools-->Communication-->Reset Count.
Our leadership is looking for any way to reset the session automatically??
1. Do not want to click on the button which is newly introduced in CTI tool bar on IP 2016)
2. Also, do not want to reset the session through Tools-->Communication-->Reset Count option

Symptoms

 none

Changes

 none

Cause

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