Merge Fields In Email Offer Treatment Picking Values From Campaign Team MVG Instead of Recipients

(Doc ID 2258631.1)

Last updated on APRIL 24, 2017

Applies to:

Siebel Web Marketing - Version 15.7 [IP2015] and later
Information in this document applies to any platform.


On : 15.7 [IP2015] version, Siebel Marketing

Merge Fields in Email Offer Treatment picking values from Campaign Team MVG instead of the Recipients details

It is expected that Merge Field value is populated with Recipients information.

The issue can be reproduced at will with the following steps:
1. Configure an Email Treatment Template
2. Add a Merge Field such as "First Name"
3. Load and Launch
4. Check in the Email sent that merge field contains the Campaign Team MVG value instead

The issue has the following business impact:
Due to this issue, users cannot have the Recipients name in the Email sent causing the information to be wrong in the Offer sent.


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