Merge Fields In Email Offer Treatment Picking Values From Campaign Team MVG Instead of Recipients (Doc ID 2258631.1)

Last updated on APRIL 24, 2017

Applies to:

Siebel Web Marketing - Version 15.7 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.7 [IP2015] version, Siebel Marketing

ACTUAL BEHAVIOR
---------------
Merge Fields in Email Offer Treatment picking values from Campaign Team MVG instead of the Recipients details


EXPECTED BEHAVIOR
-----------------------
It is expected that Merge Field value is populated with Recipients information.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure an Email Treatment Template
2. Add a Merge Field such as "First Name"
3. Load and Launch
4. Check in the Email sent that merge field contains the Campaign Team MVG value instead

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot have the Recipients name in the Email sent causing the information to be wrong in the Offer sent.

Cause

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