Siebel UCM Creates Two Contact Records When Two Similar Records Come From Different External Systems (No Match Run) (Doc ID 2259155.1)

Last updated on APRIL 25, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.6 [IP2014] to 16.10 [IP2016] [Release V8 to V16]
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.6 [IP2014] version, System Admin

ACTUAL BEHAVIOR
---------------
When UCM Batch Process is run, two identical records are not being identified and merged

EXPECTED BEHAVIOR
-----------------------
The duplicate records should be identified and merged by the UCM Batch Process

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create 2 identical contacts with the same address
2. Change the spelling of one contact to include a capital in the name (e.g. BRian)

3. Make sure the only difference is the source system, both records must be from different systems
4. Run the UCM Batch Process
5. Both records are added to the Siebel db, deduplication is not invoked

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot remove duplicates in the UCM Batch process

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms