OPEN UI, ON CLICKING QUERYASSISTANT BUTTON, SHOW TEXT IS NOT APPEARING (Doc ID 2260159.1)

Last updated on APRIL 27, 2017

Applies to:

Siebel CRM - Version 16.5 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.5 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR

In Open UI, upon clicking Query Assistant button or choosing QueryAssistant
from Query menu, text 'Show Household where' is not appearing.


EXPECTED BEHAVIOR

In Open UI, upon clicking Query Assistant button or choosing QueryAssistant
from Query menu. text 'Show Household where' is appearing, like in HI mode.

STEPS

The issue can be reproduced at will with the following steps:

1. SADMIN logs into fins_enu.

2. Go to Site Map > Households > List > My Households, create a new
hoursehold record, just enter a name is sufficient; and save the record.

3. click on Query button first and then choose Query on top menu bar, you
should see QueryAssistant is enabled (not grayed out).

4. Choose QueryAssistant. The Query Assistant window pops up, but the text
'Show Household where' does not appear right under 'Query Assistant' label.
The text reflects the current object, it can be 'Show Opportunity where'.
screenshot saved in QueryAssistant_karen.docx.

In HI mode the text is there, see customer's screenshot
QueryAssistant_Issue.docx



Cause

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