Deleted Attachment Appears On UI After Deleting It. (Doc ID 2260235.1)

Last updated on APRIL 28, 2017

Applies to:

Siebel CRM - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.10 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
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Deleted Attachment appears on UI after deleting it in the below scenario.

EXPECTED BEHAVIOR
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The files should get deleted.

STEPS
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The issue can be reproduced at will with the following steps:
1.Click on Add Attachment and select a file.
2.Click on menu and do an About Record or Record Count.
3.Click on Delete Attachment.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Development line items impacted.

Cause

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