Transaction Status Change From In Progress To Acceptable Takes More Time In List Applet (Doc ID 2260306.1)

Last updated on APRIL 28, 2017

Applies to:

Siebel Loyalty Manager - Version 16.6 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.6 [IP2016] version, Loyalty

ACTUAL BEHAVIOR
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After IP-16 Upgrade, while Changing the Transaction Status from In Progress to Acceptable, it takes more time to change the Status of the Transaction.

The below line is seen in the Loyalty Object Manager Log File.

ObjMgrBusServiceLog InvokeMethod 4 0000111a58730f78:0 2017-01-09 07:52:42 Business Service 'Web Engine Interface' invoke method 'Request' Execute Time: 74.433 seconds.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Loyalty Transaction
2. Change Status from "In Progress" to "Acceptable"
3. It will take longer than expected to save the change. The wait cursor appears 


Cause

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