Open UI - Siebel Session Timeout Popup Issue in Chrome Browser (Doc ID 2260345.1)

Last updated on APRIL 28, 2017

Applies to:

Siebel CRM - Version 15.10 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.10 [IP2015] version, Security / Authentication

ACTUAL BEHAVIOR
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While working in another program and the 15 minutes is up(Once Siebel Session Timeout is up),User will be kicked out of what we are working on and returned to the Siebel CRM screen (Chrome browser)

EXPECTED BEHAVIOR
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While working in another program and the 15 minutes is up(Once Siebel Session Timeout is up),User should not be kicked out of what we are working on and returned to the Siebel CRM screen (Chrome browser)

STEPS
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The issue can be reproduced at will with the following steps:


1)Login to Siebel Application in Chrome Browser
2)Open another programs or Applications(Notepad or Outlook or any other browser)
3)Be on the another programs till the Siebel Session Time Out reaches
4)Observe User will be kicked out from the different program and Siebel timeout window will display in UI (Chrome Browser)
Note: This behavior is working fine when Siebel application opens in different browsers (IE, Firefox)


Cause

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