Error During Workspace Flattening In IP2016 Patchset 7 (Doc ID 2260518.1)

Last updated on JUNE 01, 2017

Applies to:

Siebel Tools - Version 16.7 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.7 [IP2016] version, Installation

Error during workspace flattening in IP2016 patchset 7

Customer tried to flatten workspace in IP2016 patchset 7 and got below error which caused the task to fail.


ERROR
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(wsflattening.cpp (267)) SBL-GEN-00000: Unable to load message 0xffff




STEPS
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The issue could be reproduced at will in their environment where a workspace record was created with no workspace ID associated.  The root cause for this was not determined, but the suspicion is that they set up workspaces and attempted to flatten before setting up developers for their workspace, then created a record.

 

Although
BUSINESS IMPACT
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Due to this issue, developers cannot flatten workspace until resolving the problematic record.

Cause

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