Unable to hide views using User Preference in Open UI (Doc ID 2260663.1)

Last updated on APRIL 28, 2017

Applies to:

Siebel CRM - Version 15.6 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.6 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Unable to hide views using User Preference in Open UI

When using the User Preference > Tab Layout, you have the option to hide views in the lower applet. However, when setting Hide=True for a view, it does not do anything. Even if you log out of the application and back again, changes do not take effect.

There is a strange behavior however, is that when you try to hide the view, the view MOVES to a different location in the Site Map. For instance, if you have:

Account
....
- Account Session
- Contact
....
- Opportunity
- Service
...

If you try to hide 'Account Session', it doesn't hide but it moves to a different location in the Site Map:

Account
....
- Contact
....
- Opportunity
- Service
- Account Session
...


EXPECTED BEHAVIOR
-----------------------
Users should be able to hide certain views using the User Preference > Tab Layout.

STEPS
-----------------------
1. Navigate to: Application menu 'Tools' > User Preference > Tab Layout
2. Select a screen and a view, such as: Account > Account Session
3. Hide the 'Account Session' by ticking True for 'Hide' column
4. Log out and back into the application.
5. 'Account Session' is still visible.

BUSINESS IMPACT
-----------------------
Users are unable to hide un-needed views

Cause

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