Server Manager (srvrmgr) Is Not Getting Connected (Doc ID 2261392.1)

Last updated on MAY 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 [IP2013] version, Installation

When attempting to connect to srvrmgr after configuring the Gateway and enterprise, the following error occurs.

ERROR
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GenericLog GenericError 1 0000000259014cdf:0 2017-04-26 17:11:56 (srsctx.cpp (271) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (cr****:2320).


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure Gateway and enteprise
2. Connect to srvrmgr
Error above is displayed.



Cause

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