CRM Desktop - Another Installed CRM Desktop Instance Is Using This Mailbox.

(Doc ID 2261402.1)

Last updated on MAY 02, 2017

Applies to:

Siebel CRM Desktop - Version [IP2014] and later
Information in this document applies to any platform.


When CRM Desktop is installed using CRM Desktop, the following error message appears:

Another Installed CRM Desktop instance is using this mailbox. Do you want to remove all data and recreate the data structure?

On Clicking Yes, I see a download progress bar for a second and then nothing happens.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms