CRM Desktop - Another Installed CRM Desktop Instance Is Using This Mailbox. (Doc ID 2261402.1)

Last updated on MAY 02, 2017

Applies to:

Siebel CRM Desktop - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

When CRM Desktop is installed using CRM Desktop, the following error message appears:

Another Installed CRM Desktop instance is using this mailbox. Do you want to remove all data and recreate the data structure?

On Clicking Yes, I see a download progress bar for a second and then nothing happens.


Cause

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