SECOND INSTANCE OF THE SAME PRODUCT AS PROMOTION COMPONENT NOT LOADING PROPERLY (Doc ID 2261753.1)

Last updated on MAY 03, 2017

Applies to:

Siebel CRM - Version 15.8 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.8 [IP2015] version, Order Management

ACTUAL BEHAVIOR
---------------
When 2 instances of the same product in added to a Promotion, only 1 instance of the Product gets loaded with all defaults. The default of the 2nd instances does not get added. 


STEPS
-----------------------
1) Create a Promotion as "HH 200 Test Patch" and add 2 instances of the product "Mobile Patch test" to the promotion. 
2) Create a sales Order and in the line items select the Promotion "HH 200 Test Patch"

Expected Result:
=================

1 HH 200 Test Patch


2 Mobile Patch test
2.1 IMSI Number
2.2 Free MaxMobile (1GB) DataPack
2.2.1 Free MaxMobile (1GB) DataPack - One Time Charge
2.3 SIM Serial Number


3 Mobile Patch test
3.1 IMSI Number
3.2 HomeHub Go Mobile
3.2.1 $0 LTE300 VAS
3.3 SIM Serial Number


Actual result
====================
1 HH 200 Test Patch


2 Mobile Patch test
2.1 IMSI Number
2.2 Free MaxMobile (1GB) DataPack
2.2.1 Free MaxMobile (1GB) DataPack - One Time Charge
2.3 SIM Serial Number


3 Mobile Patch test
3.1 IMSI Number
3.2 SIM Serial Number



Cause

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