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SECOND INSTANCE OF THE SAME PRODUCT AS PROMOTION COMPONENT NOT LOADING PROPERLY (Doc ID 2261753.1)

Last updated on NOVEMBER 18, 2020

Applies to:

Siebel CRM - Version 15.8 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.8 [IP2015] version, Order Management

ACTUAL BEHAVIOR
---------------
When 2 instances of the same product in added to a Promotion, only 1 instance of the Product gets loaded with all defaults. The default of the 2nd instances does not get added. 

STEPS

-----------------------

1) Create a Promotion as "Prom1" and add 2 instances of the product "Product1" to the promotion.

2) Create a sales Order and in the line items select the Promotion "Prom1"

Expected Result:

=================

1 Prom1

2 Product1

2.1 Child1

2.2 Child2

2.2.1 Child2.1

2.3 Child3

 

3 Product1

3.1 Child1

3.2 Child5

3.2.1 Child5.1

3.3 Child3

 

Actual result

====================

1 Prom1 

2 Product1

2.1 Child1

2.2 Child2

2.2.1 Child2.1

2.3 Child3

 

3 Product1

3.1 Child1

3.2 Child3




Cause

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In this Document
Symptoms
Cause
Solution
References


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