Same Email Received Multiple Times for Specific Email Addresses (Doc ID 2261808.1)

Last updated on MAY 03, 2017

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.10 [23021] version, Comms Server & Email Response

ACTUAL BEHAVIOR
---------------
Same inbound email is being received  multiple times. This is happening only for few specific monitored email boxes. Also this is a sporadic behavior.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure Email Response module
2. Send an email to a monitored mail box
3. Notice the same email being received multiple times


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms