Dispatch Board Gantt Applet Date and Time Details Disappears when Expanding Activities List Applet (Doc ID 2262687.1)

Last updated on JUNE 12, 2017

Applies to:

Siebel Field Service - Version 15.16 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On :  15.16 [IP2015] version, Field Service

ACTUAL BEHAVIOR  
---------------
Employee Dispatch Board Gantt Applet disappears when expanding activities list applet  

EXPECTED BEHAVIOR
-----------------------
GanttChart applet should not be blank.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Dispatch board
2. Select Service Region
3. Notice that Engineers listed in Dispatch board
4. Click Show More in Un-shceduled activities applet

Now the GanttChart applet is blank after doing some activities in GanttChart applet recovers the Engineer names and respective activities in Dispatch board.


Cause

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