Several Siebel Components Are not Coming Online Due To "Can't load sscdo90 (SBL-GEN-02500)" Error (Doc ID 2264037.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel System Software - Version 8.2.2.14.17 [IP2014] and later
Information in this document applies to any platform.

Symptoms

When trying to start the Siebel Server several components are not coming online.

Below are the errors found:

GenericLog GenericError 1 0007015f590300dc:0 2017-05-09 09:35:22 (secmgr.cpp (2768) err=4597538 sys=0) SBL-SEC-10018: Can't load sscdo90(SBL-GEN-02500)

SecAdptLog Memory Mgmt Trace 5 0007015f590300dc:0 2017-05-09 09:35:22 DB SecurityFreeErrMessage, message=.<br?>GenericLog GenericError 1 0007015f590300dc:0 2017-05-09 09:35:22 (secmgr.cpp (2840) err=4597521 sys=0) SBL-SEC-10001: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.
ObjMgrSessionLog Error 1 0007015f590300dc:0 2017-05-09 09:35:22 (physmod.cpp (9449)) SBL-DAT-00565: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.
ObjMgrSessionLog Error 1 0007015f590300dc:0 2017-05-09 09:35:22 (model.cpp (6304)) SBL-DAT-00565: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.
GenericLog GenericError 1 0007015f590300dc:0 2017-05-09 09:35:22 Object manager error: ([0] An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.(SBL-DAT-00565) (0x750235))
GenericLog GenericError 1 0007015f590300dc:0 2017-05-09 09:35:22 ( (0) err=2818155 sys=7668277) SBL-OMS-00107: Object manager error: ([0] An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.(SBL-DAT-00565) (0x750235))

Changes

 Oracle Client has been upgraded to 12c version.

Cause

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