Email Outbound Duplicate Trigger Issue In Siebel (Doc ID 2264226.1)

Last updated on MAY 22, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 [IP2013] version, Siebel Workflow


While assigning the activity to HR Pro user, the email outbound is triggered twice and duplicate email is sent to assigned user

The issue can be reproduced at will with the following steps:
1. Create Service Request
2. Validate SR
3. Activity assigned to HR Pro user
4. Email sent twice


Cause

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