Email Outbound Duplicate Trigger Issue In Siebel
(Doc ID 2264226.1)
Last updated on JULY 21, 2020
Applies to:Siebel CRM - Version 18.104.22.168 [IP2013] and later
Information in this document applies to any platform.
On : 22.214.171.124 [IP2013] version, Siebel Workflow
While assigning the activity to HR Pro user, the email outbound is triggered twice and duplicate email is sent to assigned user
The issue can be reproduced at will with the following steps:
1. Create Service Request
2. Validate SR
3. Activity assigned to HR Pro user
4. Email sent twice
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