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Query Combo Box Not Working For Specific Columns in HLS Case List and Activity List Applets (Doc ID 2264238.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel CRM - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.10 [IP2016] version, Client Functionality

When performing a search using Query Combo Box on column Last Name from Case List applet or Type from Activity List applet no records are returned.

The issue can be reproduced at will with the following steps:
1.1 Login into Siebel Public Sector
1.2 Go to Cases -> Cases List
1.3 In Query Combo perform a search using column Last Name

OR

2.1 Go to Activity -> Activity List
2.2 In Query Combo perform a search using column Type

Cause

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