View with Symbolic URL Displayed in a Child Applet Works With Chrome But Not With IE11, "This content cannot be displayed in a frame."

(Doc ID 2264959.1)

Last updated on MAY 11, 2017

Applies to:

Siebel CRM - Version 16.9 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On :  16.9 [IP2016] version, Configuration - General


Customer configured a symbolic url to display in a child applet.
The symbolic url is working as expected and shows the external url in the child applet with Chrome.
But if the Siebel client is using IE, the expected url does not show.  There is a message that says "This content cannot be displayed in a frame."

The expected behavior is the symbolic url should work in different Browsers.

The issue can be reproduced at will with the following steps:
Test the custom view in Chrome and with IE11.



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms