SBL-IAI-00512: CIF Transaction Mgr Service Failed To Process The Record With SDH Row Id=1-2IUXQV. Cannot Perform 'NewRecord' On The Business Component 'Com Exemptions Profile'(SBL-EAI-04421) (Doc ID 2265276.1)

Last updated on MAY 12, 2017

Applies to:

Siebel Universal Customer Master - Version 15.12 [IP2015] and later
Information in this document applies to any platform.

Symptoms

When attempting to call 'UCM Transaction Manager' invoke method: 'SOAPExecute'
the following error occurs.

ERROR
-----------------------
CIF Transaction Mgr service failed to process the record with SDH Row Id=G-NP3. No user key can be used for the Integration Component instance 'Contact_Alternate Phone'.(SBL-EAI-04397)(SBL-IAI-00512)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. invoke 'UCM Transaction Manager' invoke method: 'SOAPExecute' and pass 2 children entities : Contact Communication Address and Contact Alternate Phone.
2. Notice the error CIF Transaction Mgr Service Failed To Process The Record With SDH Row Id=1-2IUXQV. Cannot Perform 'NewRecord' On The Business Component 'Com Exemptions Profile'(SBL-EAI-04421)

Cause

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