CTI Communication Session Manager Crash with EFConnector.dll

(Doc ID 2266094.1)

Last updated on MAY 15, 2017

Applies to:

Siebel CRM - Version 15.0 [IP2015] and later
Information in this document applies to any platform.


On : 15.0 [IP2015] version, CTI

CTI Communication Session Manager crashes

Customer configured CTI functionality using EFConnector.dll. When they test the CTI Functionality Siebel communication session manager crashes.

communication session manager should not crash when used with EFConnector.dll.

The issue can be reproduced at will with the following steps:
1. Configure CTI using 3rd Party CTI driver EFConnector.dll
2. Test the CTI functionality
3. Notice that Siebel communication session manager crashes


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms