CTI Communication Session Manager Crash with EFConnector.dll (Doc ID 2266094.1)

Last updated on MAY 15, 2017

Applies to:

Siebel CRM - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.0 [IP2015] version, CTI

ACTUAL BEHAVIOR
---------------
CTI Communication Session Manager crashes

Customer configured CTI functionality using EFConnector.dll. When they test the CTI Functionality Siebel communication session manager crashes.


EXPECTED BEHAVIOR
-----------------------
communication session manager should not crash when used with EFConnector.dll.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure CTI using 3rd Party CTI driver EFConnector.dll
2. Test the CTI functionality
3. Notice that Siebel communication session manager crashes



Cause

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