Account Hierarchy View Hangs for Accounts Having a Large Number of Child Accounts

(Doc ID 2266640.1)

Last updated on OCTOBER 31, 2017

Applies to:

Siebel CRM - Version 16.10 [IP2016] to 16.15 [IP2016] [Release V16]
Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

The Account Hierarchy View does not display for Accounts having a large number of child Accounts.

Internet Explorer 11 experiences a long delay (hang) before displaying the chart.

When users want to access the Account Hierarchy View ( 'Com Account Hierarchy Analysis View' ) for a complex account, the view hangs.

The Account Hierarchy should display in a timely manner for all browsers.

STEPS
1. Launch the application using IE 11.
2. Go to Accounts > Accounts List.
3. Drill down on an Account having many (> 100)  child Accounts.
4. Go to Account Hierarchy > Account Org Hierarchy.
5. Go to Account Org Hierarchy Chart.

Result: The chart takes several minutes to display.

Cause

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