Recipient Record in Correspondence Remains After Deleting Entry Unless Browser is Refreshed (Doc ID 2268205.1)

Last updated on JUNE 16, 2017

Applies to:

Siebel Life Sciences CRM - Version 16.9 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.9 [IP2016] version, Client Functionality, the following was found:

Recipient Record Remains After Deleting Entry Unless Browser is Refreshed

SCENARIO
-----------
After recently upgrading to IP 16.9. There is a weird issue in Correspondence-> Recipient applet where the deleted record does not disappear immediately. Only if refreshed with a blank query, or refreshing the browser, does the deleted record then disappear.

STEPS TO REPLICATE ISSUE
1. Navigate to Correspondence > Recipient
2. Add a Recipient by clicking on '+' under Recipients
3. Once a Recipient has been added, click on '+' again
4. Now close out of Add Recipients window without making any changes, and click 'OK' to acknowledge closing window
5. Now delete the initial Recipient record and note that the records shown states 'No Records' but the Recipient information remains (unless the browser is refreshed)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms